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THIS POLICY ONLY APPLIES IF YOU ARE A CUSTOMER
Thank you for choosing VITALEPH products. We hope you will be happy with your purchase. We are committed to providing you with the best quality products at reasonable prices.
You can cancel your order at any time. If the goods have been dispatched already then you have 30 days to return your order to receive a refund. We cannot, however, refund any postage costs, either to send your order out or to receive it back.
We hope you will be satisfied with your purchase. However, if you are unhappy with an item for any reason and you wish to cancel your order:
If you would like a refund or exchange, item(s) must be returned within 30 days. The item(s) being returned need to be in perfect conditions and in their original packaging, undamaged and unopened. We cannot refund or exchange anything that has been personalized and/or used, unless it is deemed to be faulty.
The sender is responsible for return postage, packing insurance and direct costs, and will not be refunded. Please keep proof of posting to facilitate claims should goods be lost in transit. We endeavor to handle all returns or complaints within 5 workdays.
Replacements will be sent free of charge if the item is faulty or damaged.
Any items returned should be in a saleable condition.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
We refund you on the credit card or debit card used by you to pay.
Please note that our Vitaleph Support Team is ready to provide you with timely and efficient assistance.
We will attempt to find the best convenient solution for your query. Give our Support Team 12-24 hours to get back to you.
You may request assistance by sending an email to firstname.lastname@example.org