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Privacy & Security

Privacy & Security

This notice describes the privacy policy of www.vitaleph.com. By visiting www.vitaleph.com, you are accepting the practices described in this Privacy Notice.

 

1. COLLECTION OF INFORMATION

  1. Purpose. The information we learn from customers allows us to personalize and continually improve your experience at www.vitaleph.com. Personal Identifiable Information. We do not collect information that would personally identify you unless you choose to provide it. The personal information that you submit is shared only with those people in the www.vitaleph.com organization who need this information to respond to your question, request or transaction. Information submitted through the www.vitaleph.com online forms may also be collected to ensure technical functionality and to address any inappropriate use of our website. We also collect general information (such as the type of browser you use, the files you request, and the IP and country from which you request information) to improve our website and better meet your needs. All of your personal information including credit card information and the ordering process are handled through our 256-bit data encryption Secure Socket Layer (SSL) connection.
  2. Confidentiality. We have taken reasonable steps to ensure the integrity and confidentiality of personally identifiable information that you may provide. You should understand, however, that electronic transmissions via the Internet are not necessarily secure from interception, and so we cannot absolutely guarantee the security or confidentiality of such transmissions.

ABOUT COOKIES

A cookie is a small file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. These cookies will be stored by a web browser and will remain valid until its set expiry date unless deleted by the user before the expiry date or a session on the other hand when the web browser is closed.

 Cookies do not typically contain any information but stores some personal information about you. On our site, we use cookies for the following purposes...

  1. authentication - we use cookies to identify you when you visit our website and as you navigate our website.
  2. status - we use cookies to help us to determine if you are logged into our website.
  3. personalization - we use cookies to store information about your preferences and to personalize the website for you.
  4. security - we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials and to protect our website and services generally.
  5. analysis - we use cookies [to help us to analyze the use and performance of our website and services.
  6. cookie consent - we use cookies to store your preferences in relation to the use of cookies more generally.

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website. We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google's privacy policy is available at https://www.google.com/policies/privacy/.

Right to erasure

Any individual can request for their data to be removed or deleted when there is no compelling reason for a business to continue processing that information. To remove your personal information from our website and data you can make a request here.

Use of Information

Before we collect any personally identifiable information, we will provide you with an explanation of any possible uses of your data. The information you supply will be used by us to send you any requested information of the products and services, fulfill your orders and respond to your inquiries. We may also use the information to inform you about new features, products or services if you explicitly instructed us to do so.

2. SHARING OF INFORMATION

  1. General. The information that we collect about our customers is critical to our business. We respect and value this information, and do not want to jeopardize the flow of information between our customers and the site. Therefore, we are not in the business of selling this information to other Web sites or businesses. Legal Processes. Except for authorized law enforcement investigations or other valid legal processes, we will not share any personally identifiable information we receive from you with any parties outside of www.vitaleph.com
  2. Third Parties. We may share your personally identifiable information with third parties who we have engaged to help us provide products and services. In each case, we will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services. Site-Usage Patterns. We may also provide third parties with aggregate statistics about our visitors, traffic patterns and related site information. These data reflect site-usage patterns gathered during visits to our website each month, but they do not contain behavioral or identifying information about any individual member unless that member has given us permission to share that information.

 

3. USER ACCESS TO INFORMATION

  1. General. When you access your account, there is a variety of information that you will see. This is designed to allow you to update any changed information and view the information that you entered previously. This information is sensitive, and it is necessary to both protect this information and keep it current in order to have the best experience at our site. Examples of the type of information that can be accessed by signing into your account are on the Web site.
  2. Prior Information. You can add or update certain information on pages such as those listed in the "User Access to Information" section above. When you update information, we usually keep a copy of the prior version for our records.

 

4. USER CHOICES WITH REGARD TO ACCESS OF INFORMATION

  1. General. You always have the right to refrain from providing any information. This may have an impact on use of the site and on the ease of making purchases or taking advantage of certain unique features of the site.
  2. Customer Communication. If you do not want to receive e-mail or other mail from us, please adjust your account setting regarding email contact preferences. (You cannot waive the applicability of the Terms of Use and other legal notices, such as this Privacy Notice, and if you elect not to receive those notices, they will still govern your use of www.vitaleph.com, and it is your responsibility to review them for changes.)
  3. Cookie Choices. We collect information about visitors to our site using “cookies.” We may use persistent cookies to recognize a repeat visitor and offer the visitor a set of services or information requested in a previous visit. We may use session cookies to track a visitor’s path through our site during a visit, to help us understand how people use our site.
  4. Disabling Cookies. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. However, disabling cookies means that you will not be able to use important features such as customized product suggestions.

 

5. CHILDREN

  1. General. We do not sell products or services for purchase by children. If we sell products or services that may be used by children, those products or services are only for purchase by adults. If you are under age 18, you may use www.vitaleph.com only with the involvement of a parent or guardian.

 

6. TERMS OF USE, NOTICES, AND REVISIONS

  1. Acceptance of Terms of Use. By visiting www.vitaleph.com, you accept that your visit and any dispute over privacy is subject to this Notice and our Terms of Use, including limitations on damages, and application of the law of the state of California.
  2. Revisions. Because our business changes constantly, we reserve the right to periodically revise our Privacy Notice and the Terms of Use. You should check our Web site frequently to see recent changes.
  3. Applicability. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

 

7. INFORMATION YOU GAVE US

  1. General. Information is collected from you when you do the following activities: search, buy, create an account, post a review or opinion, participate in a questionnaire, or communicate with customer service.
  2. Examples. For example, information would be collected when a user came to the site, searched for a product or service, placed an order through the site or a site affiliate, updated your information in your account settings, purchased items, called or e-mailed customer service, reviewed a product or service participated in a discussion or chat, completed a questionnaire or a contest entry form; provided insurance information; and employed notification services.
  3. Information that could be supplied. As a result of any of the above actions, it is possible that you will supply us with such information as your name, address, and phone numbers; credit card information; purchase and shipping recipients, including addresses and phone number; people (with addresses and phone numbers) listed in rapid order processing settings; e-mail addresses of site friends, and other people; content of reviews and e-mails to us; personal description and photograph in personal section; and financial information, including Social Security and driver’s license numbers.

 

8. AUTOMATIC INFORMATION

  1. General. As discussed earlier, our systems collect information that is sent over the internet without your control.
  2. Examples. Some examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type and version, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers to create features such as bestsellers and product suggestions; products you viewed or searched for; clickstream to, through, and from our Web site; cookie number; and the phone number you used to call us.

 

9. INFORMATION FROM OTHER SOURCES

  1. General. Occasionally, we may supplement the information that we receive that has been outlined above with information from other sources and companies. Examples of information we may receive from other sources include updated delivery and address information from our carriers or other third parties, which we may use to correct our records and deliver your next purchase; account information; purchase information; search term and search result information from some searches conducted through the Web search features; search results and links, including paid listings.

 

10. YOUR CALIFORNIA PRIVACY RIGHTS

California Civil Code 1798.83 permits our visitors who are California residents to request certain information regarding their disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an e-mail to customerservice@vitaleph.com